Effective Date: September 27, 2021
The policy of Shibumi is to respect and protect the personal data collected or maintained by or on behalf of Shibumi.
Neither our Website nor our Service are intended for children and we do not knowingly collect data relating to children.
Collection of Information
We collect several types of Personal Information
- Identity Data includes name and other identifiers
- Contact Data includes email address and telephone numbers.
- Technical Data IP address, browser type, operating system, mobile carrier, your ISP, the URLs of sites from which you arrive or leave the Shibumi website, or sites that have embedded Shibumi platform technology
- User Profile Data includes your username, password, and account preferences
- Usage Data includes information about how you access and use our website and Service
- Marketing Data includes your preferences in receiving communications from us and third parties
We gather information from our web site and other sources
When you visit our Website, we may collect Personal Information regarding your visit from your computer. Such information helps us to determine information about how you found our Website, the date that you visited our Website and search engines that may have led you to our Website. We collect this information in order to continually improve and enhance the functionality of www.shibumi.com and our Service. We use this information because we have a legitimate business interest in understanding how our website is accessed, how it is used, and any problems users have with accessing the web site. We will keep this information for a reasonable length of time for those purposes.
In addition, we may collect Personal Information (including identity data, contact data and marketing data) through other channels, such as an exchange of information with a sales representative, voluntary web submission, contact information provided by a colleague, or an event registration form. You do not need to provide this information. We use this information because we have a legitimate business interest in promoting our business and our Service. We will keep this information for a reasonable length of time that lets us realize these goals and understand the impact of our communications and any marketing offers that we may make.
We gather information through cookies and other tracking technologies
As is true of most Web sites, we gather certain technical data automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the site, to provide audit trails, to track users’ movements around the site and to gather demographic information about our user base as a whole for the purpose of improving delivery of our Service.
We do link this automatically collected data to personally identifiable information. IP addresses are tied to personally identifiable information to ensure security-access control and enable comprehensive security-audit functionality. We will keep this information for a reasonable length of time to complete performance analysis, site administration and gather demographic information about our user base. We use a third-party tracking service Google Analytics that uses scripts to track non-personally identifiable information about visitors to our site in the aggregate. We capture timing information related to performance of the service, page loads to identify trends and popularity of certain features and functions of the service, as well as geographic information to enable us to provide high-performance load balancing and low latency user access.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.
We gather information from all users of our Service
If you, your employer or a third party chooses to use our Service, we will use your Personal Information including for the purposes of providing, managing, and administering the Service to you.
Prior to your use of our Service, an authorized user of the Service may add you as a user entitled to access specific capabilities and information on the Service. The user adding you for the first time will provide us certain Personal Information, including name and e-mail address. We will provide you with a unique user identification (an e-mail address) and send you an account activation email to access the Service and provide user profile information (including user identification and password). You can also update or confirm contact information. You have access to your user profile and can update or correct Personal Information in the profile at any time.
Once your Personal Information has been entered into your profile, that Personal Information is viewable by other users of the Service with access to specific capabilities and information. You may then receive e-mails relating to your use of the Service, such as alert notifications. Your Personal Information will be maintained as part of a Service-wide user directory. In addition, you may provide us with user-generated content (which may include Personal Information) for the purpose of conducting business using the Service.
We use the information described above to deliver the Service and help you access and manage your account. We use this information because we have a legitimate business interest in delivering the Service we are contracted to provide to you, your employer or a third party. We will keep this information for as long as we are contracted to provide the Service.
We track usage and activity on the Service for all users
As a function of the Service and in order to conduct internal analysis of use of the Service, Shibumi also will maintain a history of your access to the Service, and certain actions taken by you while accessing the Service. This includes maintaining a log of users’ IP addresses, the websites from which users access the Service, the type of web browsers used to access the Service and the browser’s settings that may affect Service performance.
This usage and activity data will be recorded and used internally by authorized Shibumi employees for customer support, system performance tracking and other activities. In addition, this information may also be made available to authorized users, pursuant to their role as administrator for a particular customer using the Service.
We use this information because we have a legitimate business interest in supporting our customers and understanding how our Service is accessed and used. We will keep this information for a reasonable length of time that allows us to provide the Service that we have contracted to deliver for you, your employer, or with a third party.
We gather non-personally identifiable information for advertising
Sharing, Protecting and Controlling Personal Information
You may opt-out of marketing and product information communications
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails, or you can contact us at [email protected]. Although you may opt-out of receiving promotional information from Shibumi, we may still contact you in connection with any transactions, activities, solicitations, relationships, and requests made through our service or through www.shibumi.com.
We share certain information with third parties
We may also disclose your personal information for other reasons, including:
- To comply with a lawful request by public authorities, including to meet national security or law enforcement requirements
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- If Shibumi is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- To any other third party with your prior consent to do so.
We carefully protect your personal information
The security of your personal information is important to us. When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using 256-bit transport layer security technology (TLS).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. There is no guarantee that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.
If you have any questions about security on our Web site, you can contact us at [email protected].
You may access third party social media sites through Shibumi’s web site
We allow you to update or remove your personally identifiable information
If your Personal Information changes, or if you no longer desire our service, you may correct, delete/remove, or deactivate by making the change on our member information page or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below. An acknowledgement of your request will be made within 7 days of receipt of notice and a response will be communicated within 30 days of receipt (or as required by applicable law).
We retain your information for only as long as required
We will retain your information for as long as your account is active or as needed to provide you or your sponsoring organization services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, improve our service offering, and enforce our agreements.
Rights around Personal Information for EEA Residents
If you are a resident of the EEA, you have certain rights under data protection laws in relation to your personal data. You have the right to:
Request access to your Personal Information, enabling you to receive a copy of the personal information we hold about you
Request correction of the Personal Information that we hold about you, enabling you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us
Request erasure of your Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request
Object to processing of your Personal Information where we are relying on a legitimate business interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground based on your belief that it impacts on your fundamental rights and freedoms
Request restriction of processing of your Personal Information under certain circumstances
Request the transfer of your Personal Information to you or to a third party in a structured, commonly used, machine-readable format
Withdraw consent at any time where we are relying on consent to process your Personal Information, acknowledging that this will not affect the lawfulness of any processing carried out before you withdraw your consent, and that we may not be able to provide our Service to you (or your employer) if you withdraw your consent
If you would like to exercise or discuss any of these rights, please contact us at [email protected]. An acknowledgement of your request will be made within 7 days of receipt of your email and a response will be communicated within 30 days of your request. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and provide updates on timing.
We process, store and access information in multiple countries and jurisdictions
Each customer deployment of the Service is based in a particular Amazon Web Services instance (Americas, Europe or Asia). Data associated with that specific deployment will be processed and stored in the designated Amazon Web Services instance. If you are not certain where your deployment is hosted, please contact [email protected] or your account team.
Depending on where you are resident, we may transfer Personal Information and usage statistics that we collect about you from your country or jurisdiction to other locations where our data and Service are stored, provided and supported including the United States. For any such transfer, Shibumi takes necessary contractual measures to ensure that your personal information receives an adequate level of protection (including, for example standard contractual clauses) and in accordance with applicable laws. By using the Service, you consent to the transfer of information to the U.S. and the use and disclosure of information about you, including Personal Information, as described herein.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on shibumi.com prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact us to resolve any privacy issues
US Corporate Headquarters:
50 Washington Street
South Norwalk, CT 06854
In the E.U., Shibumi has appointed VeraSafe as its representative for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the EEA, VeraSafe can be contacted in addition to or instead of [email protected], only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form or via telephone at +420 228 881 031
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
In the United Kingdom, Shibumi has appointed VeraSafe as its representative for data protection matters, pursuant to Article 27 of the United Kingdom General Data Protection Regulation. If you are in the United Kingdom, VeraSafe can be contacted in addition to or instead of [email protected], only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form or via telephone at +44 (20) 4532 2003
Alternatively, VeraSafe can be contacted at:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL