ABOUT US

Careers

Sr. Front-End Developer

We are looking for someone who

  • Takes initiative in a fast-paced environment
  • Has excellent communication skills
  • Is enthusiastic about delivering a quality product to our clients
  • Wants to work in a friendly, collaborative environment

Location: Royal Oak, MI

Qualifications

  • Expert with HTML5 and CSS3
  • Exceptional JavaScript skills
  • Experience with React.js required
  • Experience using Webpack to bundle web applications
  • Experience with cross-browser support
  • Experience with RequireJS
  • Experience with KnockoutJS
  • Experience writing JavaScript modules using AMD, Commonjs or UMD
  • Continuous Integration testing and builds
  • JavaScript Unit Testing
  • Version Control – Git
  • MVC Libraries such as Knockout, Angular or Ember
  • ES6, Babel
  • SASS
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Email careers@shibumi.com to get in touch

Product Owner

The Product Owner is a member of the Product Management team and sits at the key juncture between development, sales and our outside customers. The role works directly with a Shibumi scrum team and defines the direction our product and applications will take to ensure continued growth, new sales opportunities and happy, existing customers.

Location Norwalk, CT
 

Responsibilities

  • Work with head of Product Management to define and document product requirements for a cutting-edge, cloud-based platform
  • Engage with key stakeholders at Fortune 1000 customers to refine product requirements and identify future product roadmap capabilities
  • Communicate with product development team to clarify requirements and ensure product quality. This will include producing design and requirements mocks.
  • Prioritize and manage the product backlog, milestones, and stakeholder expectations
  • Write release and feature documentation, maintain the support site, assist with release planning
  • Drive continuous improvement to user experience and delivery of business value
  • Become a product expert; keep up with competition and industry best practices

Experience

  • 2 to 5 years of experience working in a product management or business consulting role (business analyst, requirements analyst, etc.)
  • At least one role with direct responsibility for producing detailed requirements documents

Attributes

  • Understanding of Agile development methodologies
  • Can multi-task, adjust quickly to changing priorities and negotiate multiple, concurrent deliverables to ensure flawless execution in a rapidly changing environment
  • Shows good judgment in changing circumstances
  • Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge
  • Comfortable engaging senior leadership and outside consultants and courageous enough to ask follow-up
  • Extremely proficient in MS PPT and Sketch and/or Adobe Photoshop
  • Knowledge of enterprise software industry (or PPM / EPPM / etc., or of some specific solutions like SalesForce.com, Box, Tableau, Asana, etc.)

Education

  • Minimum 4 Year BA/BS degree

Email careers@shibumi.com to get in touch

Sr. Java Engineer 

We are looking for someone who has worked on distributed systems (probably a cloud based web app) that scaled up to a decent number of users and/or data volume. This person would be familiar with designing, developing, implementation, debugging and maintaining web applications and could use their experience to help us with the architecture / design of our application. Candidates who fall into this category will likely have:

  • Knowledge of common web security concerns like SQL injection and XSS
  • Experience with REST APIs
  • Experience using relational databases in multi-tenant environments
  • All of that, plus being a Java Jedi

Location: Royal Oak MI, Austin TX

Responsibilities

  • Build and maintain high-performance, fault-tolerant, scalable distributed software systems
  • Design and implement reliable & resilient micro-services
  • Write code that is secure, stable, performant, maintainable, clear, and concise
  • Improve the reliability and efficiency of Shibumi’s core systems
  • Code primarily in Java

Requirements

  • Strong Java development skills
  • Strong data modeling experience
  • Strong relational database skills
  • Experience developing scalable and complex distributed systems
  • Experience with modern data architecture including streaming, lambda, micro services, and reactive programming
  • Experience with web infrastructure, distributed systems, performance analysis, and/or large-scale data processing
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)
  • Strong algorithms and data structures background

Pluses

  • Experience with JavaScript
  • Experience with Linux operating system and Amazon EC2
  • Experience with in-memory caching systems (such as Redis, Memcache, etc.)
  • A history of open-source contribution
  • Experience implementing large scale cloud services (IaaS, PaaS)
  • Experience with Apache Hadoop and Elasticsearch
  • Experience with Salesforce APIs
  • Experience with Spring MVC
  • Experience with Amazon RDS

Email careers@shibumi.com to get in touch

Customer Success Associate

The Shibumi Customer Success team engages with our clients to ensure that they are able to meet their business objectives.

Location: Norwalk CT

Specifically, our Customer Success Associates:

  • Establish personal and sincere relationships with client team members
  • Identify client success gaps and strategize how to close them
  • Educate and enable client App Admins
  • Support solution implementation activities
  • Work with key clients to answer questions related to product functionality
  • Deliver quarterly briefings on new product features and on the longer-term product roadmap
  • Solicit product feedback from customers and communicate the feedback to Shibumi product management
  • Manage client issue escalations, i.e., coordinate communication both internally and with the client from initial issue investigation through full resolution
  • Monitor account health metrics(e.g., usage statistics, NPS scores, etc.)
  • Identify potential opportunities for Shibumi to expand the value offered in the current solution or to provide an additional solution to address a new challenge

Desired Experience

  • 2 to 5 years of experience working in a customer success or business consulting role (customer success, solution consultant, business analyst)
  • At least one role with direct customer interaction

Desired Attributes

  • Personable and articulate with strong communications skills
  • Extremely detail-oriented and organized problem-solver
  • Highly professional, dedicated, adaptable to client needs
  • Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge

Desired Education

  • Minimum 4 Year BA/BS degree

Email careers@shibumi.com to get in touch

Client Partner

Shibumi goes to market through both direct sales and partnerships with management consulting firms, with a primary focused on global enterprises. Most Shibumi sales are highly consultative, with a requirement to understand complex business requirements and craft a solution that meets those needs.

The Client Partner will drive the end-to-end expansion of Shibumi’s business within defined accounts and regions: working directly with customer business and IT buyers, as well as supporting partner management consulting firms in their own sales cycle. Within established accounts, the Client Partner will drive growth by both ensuring the success of existing use cases and identifying new use cases that align with customer strategic priorities. The Client Partner will also develop new accounts through industry and use case-centered prospecting.

This role is part of a broader client-facing team that includes sales, solution consultants and customer success. Shibumi’s client-facing team is collaborative, with a passionate focus on helping our customers achieve their objectives. Client-facing team members are supported by the right tools, training, and internal resources to support success. This position is on the North American sales team reporting to the VP of Sales of the Americas. The territory includes East Coast accounts. Travel will be 30-50% depending on customer requirements.

Location: San Francisco, Norwalk CT, London

Success Measures

  • Existing account expansion
  • Pipeline growth and new logo accounts
  • Customer churn and renewal rates
  • Customer and partner satisfaction

Responsibilities

  • Align closely to management consulting partners for successful engagement with their clients
  • Co-define new value propositions and solutions with strategic partners
  • Build deep, expertise-based relationships with multiple business and IT contacts within each account
  • Collect internal and external information to better understand customer pain points and priorities
  • Articulate a customer value and thought leadership-centered message
  • Build account plans and manage all customer-facing contacts, activities and end-to-end account development
  • Drive the sales process, managing to the client’s procurement process, including negotiating price and contract terms
  • Develop sales strategies for specific engagements and account plans
  • Conduct opportunity, account, and forecasting review sessions with Shibumi management
  • Develop and manage a comprehensive territory plan
  • Establish additional business relationships

Capabilities

  • Strong active listening, consultative sales approach and style
  • Excellent verbal and written communication skills
  • Fluent in social selling skills, with the ability to use LinkedIn and other traditional methods of prospecting, account research and outreach
  • Comfort working with technical teams and cross-functional partners to ensure customer success
  • Ability to execute enterprise technology sales cycle in large enterprises: including successfully conducting client presentations and high-level demonstrations, manage complex sales cycles, run meetings with multiple stakeholders and attendees, and create urgency by architecting “compelling events” to close deals
  • Feeling of urgency and ownership on meeting customer needs
  • Highest level of integrity

Required Qualifications

  • Bachelors’ degree or equivalent experience
  • 8+ years of professional experience, including 5+ years proven success selling technology to Fortune 1000 enterprises (track record of meeting quota)
  • Track record of success growing revenue streams through opportunity identification and account management
  • Working knowledge of Microsoft Office, CRM and web-based technologies
  • Language skills (English)

Email careers@shibumi.com to get in touch

Solutions Consultant

The Shibumi Solutions Consulting team drives awareness, adoption, delivery and implementation of the Shibumi platform and solutions. The fast-paced environment at Shibumi provides opportunity for lateral and upward growth both within the Customer Success team as well as on other teams in the organization.

Solutions Consultants coach, train and mentor Shibumi customers and partners on the how to leverage the Shibumi product to most effectively meet each client’s unique requirements. Solutions Consultants are key participants in all stages of the customer lifecycle – pre-sales, implementation, on-going support and account expansion opportunities.

Location: San Francisco, Norwalk CT, London, Sydney

Key Responsibilities

  • Serve as a solution expert within the Customer Success team across client engagements
  • Understand and translate client business artifacts and requirements into Shibumi solution structures and templates
  • Provide support throughout all aspects of the sales and implementation process, including development of customized demonstrations, development of marketing and training collateral and support of client implementation activities
  • Balance multiple ongoing engagements at a variety of stages, managing expectations of key internal and external stakeholders

Desired Qualifications

  • BS/BA degree
  • Excellent analytical and communication skills
  • Strong background with Excel and PowerPoint
  • Previous experience working at an Advisory Firm, as a team member on business improvement/transformation programs, or in a Customer Success role at a technology company
  • Ability to prioritize and organize effectively
  • Ability to work both collaboratively and independently
  • Ability to develop strong relationships with internal team members as well as external clients and partners
  • Ability to work with remote team members
  • Ability / flexibility to support a global client base

Email careers@shibumi.com to get in touch

Director of Marketing 

Reports to: Chief Revenue Officer  

Job Overview 

Shibumi goes to market through both direct sales and partnerships with management consulting firms and intelligent automation vendors, with a primary focus on global enterprises.  We are looking for a Director of Marketing who will lead the end-to-end strategy and execution of Shibumi’s marketing programs, develop strategic messaging, create branded materials, write content (i.e.) data sheets, use case briefs, case studies, drive our SEO efforts, design and execute targeted Paid and Organic campaigns, manage social media, events, and sales enablement. In this role, you will be a key member of Shibumi’s revenue team, working closely with the company’s executives to help shape marketing strategy. Partnering with the sales team, you will build a predictable, scalable demand engine. This role is ideally suited for someone that can provide strategic direction while also rolling up their sleeves and being hands-on with developing and executing programs and content. 

 

Success Measures 

  • Increase awareness, engagement, and pipeline creation. 
  • Support attainment of contribution to corporate revenue and retention objectives through the development and execution of a complete marketing strategy. 

 

Responsibilities 

  • Messaging. Successful demand generation starts with the right market message and positioning. Partner with the business to drive successful demand generation through segmented messaging that speaks to Shibumi’s target customers across the buying journey. 
  • Web Development. Oversee the website (WordPress), keeping it up to date with fresh content and imagery that will attract and engage visitors and give Shibumi an edge in the market. 
  • Asset creation. Lead the creation of critical marketing assets, including the creation of slide decks, videos, podcasts, webinars, animations, diagrams, infographics, and more. 
  • Campaigns. Build targeted campaigns that drive leads and grow pipeline and increase market awareness. 
  • Events. Identify and manage events to expand existing customer relationships and reach targeted prospects. 
  • Social Media Management. Define a social media strategy to reach the right audience for the company’s sales goals.  
  • Public Relations. Oversee PR agency to promote Shibumi’s brand awareness and positioning through strategic press releases, as well as developing strategic media relations and corporate pitches to secure coverage in targeted outlets. 
  • Sales Enablement. Partner closely with the sales team to enable them to engage customers throughout the selling process successfully, including pitch decks, competitive analysis, and materials for lead follow-up. 
  • Analysis & Analytics. Instrument campaigns and measure program success regularly to refine marketing activities aligned to company KPIs. 

 

Qualifications 

  • 8+ years’ experience in B2B marketing working in a fast-paced, rapidly growing SaaS technology company (preferred experience at a startup company contributing to growth from $10M-$50M) 
  • Bachelor or Master’s degree in Marketing or related field 
  • Proven working experience in digital marketing, communications, product marketing, or a related field 
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, and social media campaigns 
  • Highly creative with experience in identifying target audiences and designing digital campaigns that engage, inform and motivate 
  • Experience in optimizing landing pages and user funnels 
  • Experience with A/B and multivariate experiments 
  • Solid knowledge of website analytics tools (e.g., Google Analytics, Search Console, WebTrends, etc.) 
  • Working knowledge of ad serving tools (e.g., Google Ads, LinkedIn Ads) 
  • Experience managing marketing automation platforms – Hubspot experience a plus 
  • Experience in setting up and optimizing tools such as Google Adwords campaigns 
  • Working knowledge of WordPress, HTML, CSS, and JavaScript development and constraints 
  • Strong analytical skills and data-driven thinking 
  • Up-to-date with the latest trends and best practices in online marketing and measurement 
  • Demonstrate excellent communication and interpersonal skills – bonus points for Copywriting expertise 
  • Previous experience in program/project management or corporate performance management solution companies is a plus 

Email careers@shibumi.com to get in touch

UX Designer

Reports to: Chief Product & Delivery Officer  

About Shibumi
At Shibumi, we’re on a mission to provide a competitive advantage to global enterprises that are implementing strategic transformation programs. By mapping key activities to powerful and measurable business results, Shibumi offers a unique ability to provide the transparency, alignment, and accountability needed to successfully execute business strategies.

Key differentiators for Shibumi are the level with which a solution can be customized to satisfy each client’s specific requirements and the flexibility with which we can support different use cases.
Shibumi is committed to building easy-to-use solutions to support our clients’ complex, mission critical programs. We are looking for an exceptional UX Designer to help us achieve that goal.

About the Position
The UX Designer will be a member of the Product Management team but will also contribute expertise to both the Engineering team as well as to the client-facing field teams.

On the Product Management team, you will work closely with the Product Owners to help represent business requirements in UX mocks. Additionally, while you will have full responsibility to produce mocks for all large-scale enhancements, you will provide a UX Style Guide that the Product Owners can leverage when producing small and first-draft UX mocks.

For the Engineering team, you will help define and drive the future Shibumi product UX. We will rely on your clear vision of the future of user experience to help us identify and set strategy which in turn will inspire the Engineering team to push the boundaries of what’s possible!

For the client-facing teams, you will apply your uncanny sense for clean and simple design to provide recommendations and guidelines for client solution configurations. You will be a fierce advocate for the various user personas and will be committed to creating elegantly simple user experiences from otherwise complex workflows. You will also take the time to understand not just the execution side of design, but the business aspects of the products as well.

Responsibilities

  • Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time.
  • Define a UX Style Guide to inventory Shibumi Design decisions and examples. This guide will be referenced by the Engineers and leveraged by the Product Owners when producing initial design mocks.
  • Collaborate with the Product Steering Committee to provide UX options and ideas for consideration while still maintaining alignment to the long-term UX vision.
  • Own and lead the end-to-end UX design process of major product features including creation of story boards, wireframes, mocks, UI specifications, etc.
  • Participate in design critique and product steering committee strategy meetings
  • Partner with Engineers as they build and release product
  • Partner with App Product Owners and the Solution Consulting team to provide guidance and UX expertise for the solutions they implement for our clients
  • Design and prototype multiple ideas quickly, often with customers and/or partners, to validate product directions

 

Desired Qualifications

  • 5+ years relevant design experience at a high tech, product-driven company in the SaaS/PaaS space
  • Good listening skills with ability to quickly understand the business needs for a product change and then propose UX solution options to meet those needs.
  • Demonstrated technical and/or functional aptitude to ensure quick progression through the Shibumi product and solution use case learning curve
  • A strong understanding of the product development process, from ideation through release
  • Experience with an Agile development methodology
  • A portfolio of UX-focused work samples for web and mobile applications that demonstrates your design thinking and experience
  • Ability to thrive in a fast-paced environment with discipline, focus and collaborative working style with remote colleagues across locations and time zones.
  • Excellent communication, presentation, interpersonal, and analytical skills
  • Have a sense of humor, a strong sense of pride in your work, and a willingness to give and take feedback
  • A driven, self-starter who is excited about collaborating and building relationships with other teams (Engineering, Solution Consulting, Customer Success, Sales, and Marketing) in a rapidly growing company and who strives to to improve knowledge and skills through personal research and development.

Email careers@shibumi.com to get in touch

Pre-Sales Consultant

Reports to: Chief Product & Delivery Officer  

About Shibumi
At Shibumi, we’re on a mission to provide a competitive advantage to global enterprises that are implementing strategic transformation programs. By mapping key activities to powerful and measurable business results, Shibumi offers a unique ability to provide the transparency, alignment, and accountability needed to successfully execute business strategies.

Gartner has defined Strategic Portfolio Management to include Strategy Execution Management (SEM), Enterprise Program & Portfolio Management (EPPM) and Integration IT Portfolio Analysis (IIPA). With 10 years of experience helping organizations execute their most strategic transformation programs, and as one of only three vendors from the 2019 Gartner Market Guide for Strategy Execution Management Software to be included in this new SPM Magic Quadrant, Shibumi is extremely well positioned to lead this emerging market.

Shibumi goes to market through both direct sales and partnerships. We are looking for a driven, consultative Pre-Sales Consultant to position and demonstrate the value of Shibumi solutions.

About the Position
As a Pre-Sales Consultant, your primary focus will be to help drive revenue growth through new client acquisition as well as through expansion within our existing client base. A key measurement of success will be the team’s ability to achieve regional sales targets.

In support of our sales cycles, you will help configure and maintain demo solutions, draft demo story boards and other collateral, provide product expertise, assist with RFx responses, contribute to account and opportunity strategy definition, and, of course, deliver persuasive, highly impactful demonstrations that illustrate Shibumi’s capabilities, business benefits, and alignment to client business requirements!

Once an opportunity is closed, you will communicate the client requirements and expectations to the Delivery Services team to ensure a healthy transition from pre- to post-sales.

Key Responsibilities

  • Solution Expertise: Build core knowledge in Shibumi’s platform and solutions.Demo Development &
  • Maintenance: Configure and maintain compelling demonstrations that clearly illustrate Shibumi’s capabilities and business benefits
  • Demo Delivery: Deliver charismatic, enthusiastic, compelling, and professional demonstrations of Shibumi solutions
  • Pre-Sales Process: Evolve existing and define new pre-sales best practices and methodologies to support sales success.
  • Sales Strategy: Collaborate with the sales team to build opportunity strategies & account plans that align solution capabilities to client business requirements.
  • Business Discovery: Guide prospects to share their business challenges and pain points, required solution capabilities, and use cases.
  • Story Telling: Consultative approach to provide technical expertise for the solution and implementation engagement best practices
  • RFx Responses: Lead the cross-functional team to respond to RFIs/RFPs during the sales cycle.
  • Teamwork: Partner and collaborate with Sales, Product, Marketing, and Delivery Services to identify ways to strengthen our messaging, sales execution & value proposition.
  • Prospecting: Collaborate with the business development & sales team to create account-specific messages and engage in marketing events to drive leads.
  • Market Needs: Provide inputs to the product team and inform product strategy by sharing requirements, needs, and specific use cases identified by prospects and customers.
  • Executive Presence: Prepare and deliver presentations to all customer stakeholders including the C-suite.

Desired Qualifications

  • 5+ years current experience as a Pre-Sales Consultant within the SaaS technology industry.
  • Proven experience in supporting success in B2B Enterprise Sales.
  • Excellent presentation and communication skills, multi-lingual a plus.
  • Good listening skills with ability to quickly understand the needs of a prospective client and then position the solution appropriately to meet those needs.
  • Demonstrated technical and/or functional aptitude to ensure quick progression through the
  • Shibumi product learning curve
  • Consultative technical pre-sales experience.
  • Self-starter with the ability to demonstrate self-motivation to improve knowledge and skills through personal research and development.
  • Ability to thrive in a fast-paced environment with discipline, focus and collaborative working style with remote colleagues across locations and time zones.
  • Ability to work to set deadlines, manage and prioritize time when supporting multiple sales opportunities.
  • A team player with proven ability to take initiative and individual responsibility.
  • Well-structured, organized and strong problem-solving skills.
  • Bachelors’ degree or greater.
  • Ability to travel 20% of the time.

Email careers@shibumi.com to get in touch