Careers

Customer Success Manager

Are you passionate about driving client success and enabling businesses to achieve their objectives? Shibumi is seeking a dedicated and proactive Customer Success Manager to join our EMEA team. As a Customer Success Manager at Shibumi, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, driving usage/adoption, and maximizing the value of our solutions.

Responsibilities:

Establish genuine relationships with client team members to grasp their distinct business goals and hurdles.

• Pinpoint friction and gaps clients have as it relates to the outcomes they are trying to achieve, and the technology leveraged to support their intention
• Empower client App Admins to maximize Shibumi’s platform functionality through comprehensive education, training, and support.
• Lead seamless solution implementations, modernizations, and expansions, ensuring clients experience successful onboarding processes.
• Serve as the primary liaison for key steady-state clients, addressing product inquiries promptly and comprehensively.
• Proactively monitor account health metrics to identify improvement areas and expansion opportunities.
• Conduct quarterly briefings to showcase new features and the product roadmap, fostering increased client engagement and adoption.
• Facilitate communication between clients and Shibumi’s product management team, advocating for client needs and driving product enhancement.
• Efficiently manage client issue escalations from investigation to resolution, ensuring a smooth resolution process.

Qualifications:

• 5+ years of experience in customer success, business consulting, or related roles (preferably in SaaS environments with enterprise accounts) with a proven track record of building strong client relationships and driving customer satisfaction.
• Experience supporting Partner relationships and collaborating effectively across teams.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively.

Desired Attributes:

• Highly detail-oriented and organized, with a proactive approach to problem-solving.
• Self-motivated, intellectually curious, and adaptable to evolving client needs and industry trends.
• Personable and articulate communicator with strong interpersonal skills.
• Highly professional, dedicated, and capable of exercising sound judgment in various situations.
• Bachelor’s degree (BA/BS) or equivalent experience required.

If you’re ready to join a dynamic team dedicated to helping leading global organizations succeed, apply now and contribute to driving strategic program execution and goal achievement with Shibumi.

Email [email protected] to get in touch

Content Marketing Manager

Location: Remote

The Content Marketing Manager will be pivotal in enhancing our brand presence and driving demand through the strategic creation and distribution of compelling content. Reporting directly to the VP of Marketing, this role requires a blend of creativity, analytical skills, and project management to deliver content that resonates with our target audience.

Key Responsibilities:

• Develop and execute a comprehensive content strategy that aligns with our business goals, including lead generation and brand awareness.
• Manage the content calendar to ensure timely production and distribution of content across various channels such as blogs, social media, email newsletters, and more.
• Collaborate with writers, designers, and other team members to produce high-quality content that engages our target audience and amplifies our brand message.
• Develop derivatives from pillar assets to maximize content reach and engagement across different platforms and formats.
• Monitor and analyze content performance metrics to guide future content strategies and optimize engagement.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• 3+ years of experience in content marketing, ideally in a B2B SaaS environment.
• Proven track record of developing and implementing effective content strategies that drive results.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong project management skills, with the ability to manage multiple projects simultaneously under tight deadlines.
• Creative thinker with the ability to generate innovative ideas and translate them into actionable content strategies.

What We Offer:

• Competitive salary and benefits package.
• Flexible working arrangements (remote/work from home options).
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Professional development and career growth opportunities.

Email [email protected] to get in touch

Product Management – Product Owner

The Product Owner is a member of the Product Management team and sits at the key juncture between development, sales and our outside customers. The role works directly with a Shibumi scrum team and defines the direction our product and applications will take to ensure continued growth, new sales opportunities and happy, existing customers.

Responsibilities

• Work with head of Product Management to define and document product requirements for a cutting-edge, cloud-based platform
• Engage with key stakeholders at Fortune 1000 customers to refine product requirements and identify future product roadmap capabilities
• Communicate with product development team to clarify requirements and ensure product quality. This will include working with the UX Designer to produce design and requirements mocks.
• Prioritize and manage the product backlog, milestones, and stakeholder expectations
• Drive continuous improvement to user experience and delivery of business value
• Become a product expert; keep up with competition and industry best practices

Experience

• 2 to 5 years of experience working in a product management or business consulting role (business analyst, requirements analyst, etc.)
• At least one role with direct responsibility for producing detailed requirements documents

Skillsets

• Understanding of Agile development methodologies
• Can multi-task, adjust quickly to changing priorities and negotiate multiple, concurrent deliverables to ensure flawless execution in a rapidly changing environment
• Shows good judgment in changing circumstances
• Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge
• Comfortable engaging senior leadership and outside consultants and courageous enough to ask follow-up
• Capable of producing wireframes
• Knowledge of enterprise software industry (or PPM / EPPM / etc., or of some specific solutions like SalesForce.com, Box, Tableau, Asana, etc.)
• Knowledge of Machine Learning and Generative AI concepts

Education

• Minimum 4 Year BA/BS degree

Ideal Locations

• Shibumi Headquarters (Norwalk, CT)
• Shibumi Development Office (Royal Oak, MI)

Email [email protected] to get in touch

Machine Learning/AI Developer

We are seeking a highly skilled and motivated AI Developer to join our dynamic team. As an AI Developer, you will play a key role in designing, developing, and implementing AI-powered applications and solutions. You will work closely with our team of software engineers, product owners, and domain experts to create intelligent systems that drive innovation and deliver tangible value to our clients. In this role, you will be at the forefront of leveraging cutting-edge technologies to drive the development of AI-powered solutions for our SaaS platform and internal operations.

Responsibilities:

• Collaborate with cross-functional teams to identify business requirements and design AI-driven solutions to address them.
• Develop and implement machine learning algorithms and models to solve complex problems in areas such as natural language processing, computer vision, predictive analytics, and recommendation systems.
• Build and deploy scalable and reliable AI systems that integrate seamlessly with existing software infrastructure.
• Optimize and fine-tune machine learning models for performance, accuracy, and scalability.
• Conduct research and stay up-to-date with the latest advancements in artificial intelligence and machine learning technologies.
• Provide technical expertise and guidance on AI-related projects and initiatives.
• Collaborate with product managers, designers, and stakeholders to ensure that AI solutions meet business objectives and user needs.
• Participate in code reviews, documentation, and knowledge sharing activities to foster a culture of continuous learning and improvement.

Requirements:

• Bachelor’s Degree in Computer Science preferred.
• 3+ years of software development experience, with a strong focus on AI.
• Proficiency in Python is essential, with hands-on experience in developing AI applications.
• Familiarity with machine learning frameworks/libraries.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Strong problem-solving skills and the ability to think creatively to overcome technical challenges.
• B2B SaaS experience preferred.

Email [email protected] to get in touch

Strategic Partner Manager

About the Company

Shibumi helps businesses maximize the impact and ROI of their strategic programs and initiatives. Founded in 2012, Shibumi is the leading B2B SaaS software platform built for CIOs, CFOs, EPMOs and operations executives to help organizations get the most out of their strategic programs and innovation investments from ideation through value realization. Our clients include 80+ Fortune 1000 customers and 8 of the top 10 advisory firms worldwide. Together, we manage 50,000 initiatives and $100+ billion of business value.  Our solutions apply to any program or initiative portfolio across any industry, from cost transformation and post-merger integration to digital transformation, RPA, and product innovation. Learn more at https://shibumi.com/.

About the Role

Shibumi goes to market through both direct sales and partnerships with management consulting firms, with a primary focused on global enterprises. Most Shibumi sales are highly consultative, with a requirement to understand complex business requirements and craft a solution that meets those needs.

Our Strategic Partnership team is looking for an ambitious, high achieving self-starter with strong deal, strategy, and relationship management experience to leverage our rapidly growing business.

We are hiring a Strategic Partner Manager to manage and expand high profile management consulting partnerships. In this role, you will own strategy, execution, and management of key strategic partnerships within our APAC region.

You will work alongside your partners to achieve their strategic objectives and exceed Shibumi revenue growth targets by driving overall market adoption of Shibumi solutions across your strategic partners.

This is a critical role within the broader client-facing Shibumi team and require cross-organizational collaboration with Shibumi sales, solution consulting, customer success and senior management. This role will be part of the APAC Sales Team and travel will be required (approximately 25-50%) depending on customer requirements.

Responsibilities

• Manage and expand a dedicated set of strategic advisory partnerships
• Communicate Shibumi’s unique value proposition for strategic advisory partners and their customers and identify opportunities to embed Shibumi solutions into partner offerings
• Proactively cultivate and manage senior-level executive relationships with partners, and build relationships within all levels of the partner organizations
• Fluent in social selling skills, with the ability to use LinkedIn and other traditional methods of prospecting, research, and outreach
• Establish a regular cadence with partners for pipeline, opportunity, and business reviews to help drive adoption
• Plan, coordinate, and execute joint activities with Shibumi and Partner teams (e.g., events, webinars, white papers, customer success stories, demand generation programs, etc.)
• Develop strategic plans to achieve both strategic and revenue objectives and exceed key performance indicators
• Conduct opportunity, account, and forecasting review sessions with Shibumi management to meet and exceed quarterly and annual revenue targets

Capabilities

• 5+ years of previous experience in Partner Strategy and Management, and business development focused on consulting firms
• Proven track record of success growing and expanding strategic partnerships and delivering revenue through partner opportunity identification and management
• Strong balance of both business and technical acumen, and experience distilling complex concepts for partners
• Ability to develop and implement a plan for mutual success, driving adoption and a GTM plan
• Build and manage predictable and sustainable pipelines with specific strategic partnership relationships.
• Exceptional communication skills with executives and stakeholders, and an ability to operate in an unstructured, and fast paced environment.
• Extremely proactive with high energy and a self-starter mentality
• Working knowledge of Microsoft Office (Powerpoint, Excel, Word) and web-based technologies
• Language skills (English)

Email [email protected] to get in touch