ABOUT US

Careers

Sr. Front-End Developer

We are looking for someone who

  • Takes initiative in a fast-paced environment
  • Has excellent communication skills
  • Is enthusiastic about delivering a quality product to our clients
  • Wants to work in a friendly, collaborative environment

Location: Royal Oak, MI

Qualifications

  • Expert with HTML5 and CSS3
  • Exceptional JavaScript skills
  • Experience with React.js required
  • Experience using Webpack to bundle web applications
  • Experience with cross-browser support
  • Experience with RequireJS
  • Experience with KnockoutJS
  • Experience writing JavaScript modules using AMD, Commonjs or UMD
  • Continuous Integration testing and builds
  • JavaScript Unit Testing
  • Version Control – Git
  • MVC Libraries such as Knockout, Angular or Ember
  • ES6, Babel
  • SASS
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Email careers@shibumi.com to get in touch

Product Owner

The Product Owner is a member of the Product Management team and sits at the key juncture between development, sales and our outside customers. The role works directly with a Shibumi scrum team and defines the direction our product and applications will take to ensure continued growth, new sales opportunities and happy, existing customers.

Location Norwalk, CT
 

Responsibilities

  • Work with head of Product Management to define and document product requirements for a cutting-edge, cloud-based platform
  • Engage with key stakeholders at Fortune 1000 customers to refine product requirements and identify future product roadmap capabilities
  • Communicate with product development team to clarify requirements and ensure product quality. This will include producing design and requirements mocks.
  • Prioritize and manage the product backlog, milestones, and stakeholder expectations
  • Write release and feature documentation, maintain the support site, assist with release planning
  • Drive continuous improvement to user experience and delivery of business value
  • Become a product expert; keep up with competition and industry best practices

Experience

  • 2 to 5 years of experience working in a product management or business consulting role (business analyst, requirements analyst, etc.)
  • At least one role with direct responsibility for producing detailed requirements documents

Attributes

  • Understanding of Agile development methodologies
  • Can multi-task, adjust quickly to changing priorities and negotiate multiple, concurrent deliverables to ensure flawless execution in a rapidly changing environment
  • Shows good judgment in changing circumstances
  • Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge
  • Comfortable engaging senior leadership and outside consultants and courageous enough to ask follow-up
  • Extremely proficient in MS PPT and Sketch and/or Adobe Photoshop
  • Knowledge of enterprise software industry (or PPM / EPPM / etc., or of some specific solutions like SalesForce.com, Box, Tableau, Asana, etc.)

Education

  • Minimum 4 Year BA/BS degree

Email careers@shibumi.com to get in touch

Sr. Java Engineer 

We are looking for someone who has worked on distributed systems (probably a cloud based web app) that scaled up to a decent number of users and/or data volume. This person would be familiar with designing, developing, implementation, debugging and maintaining web applications and could use their experience to help us with the architecture / design of our application. Candidates who fall into this category will likely have:

  • Knowledge of common web security concerns like SQL injection and XSS
  • Experience with REST APIs
  • Experience using relational databases in multi-tenant environments
  • All of that, plus being a Java Jedi

Location: Royal Oak MI, Austin TX

Responsibilities

  • Build and maintain high-performance, fault-tolerant, scalable distributed software systems
  • Design and implement reliable & resilient micro-services
  • Write code that is secure, stable, performant, maintainable, clear, and concise
  • Improve the reliability and efficiency of Shibumi’s core systems
  • Code primarily in Java

Requirements

  • Strong Java development skills
  • Strong data modeling experience
  • Strong relational database skills
  • Experience developing scalable and complex distributed systems
  • Experience with modern data architecture including streaming, lambda, micro services, and reactive programming
  • Experience with web infrastructure, distributed systems, performance analysis, and/or large-scale data processing
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)
  • Strong algorithms and data structures background

Pluses

  • Experience with JavaScript
  • Experience with Linux operating system and Amazon EC2
  • Experience with in-memory caching systems (such as Redis, Memcache, etc.)
  • A history of open-source contribution
  • Experience implementing large scale cloud services (IaaS, PaaS)
  • Experience with Apache Hadoop and Elasticsearch
  • Experience with Salesforce APIs
  • Experience with Spring MVC
  • Experience with Amazon RDS

Email careers@shibumi.com to get in touch

Customer Success Associate

The Shibumi Customer Success team engages with our clients to ensure that they are able to meet their business objectives.

Location: Norwalk CT

Specifically, our Customer Success Associates:

  • Establish personal and sincere relationships with client team members
  • Identify client success gaps and strategize how to close them
  • Educate and enable client App Admins
  • Support solution implementation activities
  • Work with key clients to answer questions related to product functionality
  • Deliver quarterly briefings on new product features and on the longer-term product roadmap
  • Solicit product feedback from customers and communicate the feedback to Shibumi product management
  • Manage client issue escalations, i.e., coordinate communication both internally and with the client from initial issue investigation through full resolution
  • Monitor account health metrics(e.g., usage statistics, NPS scores, etc.)
  • Identify potential opportunities for Shibumi to expand the value offered in the current solution or to provide an additional solution to address a new challenge

Desired Experience

  • 2 to 5 years of experience working in a customer success or business consulting role (customer success, solution consultant, business analyst)
  • At least one role with direct customer interaction

Desired Attributes

  • Personable and articulate with strong communications skills
  • Extremely detail-oriented and organized problem-solver
  • Highly professional, dedicated, adaptable to client needs
  • Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge

Desired Education

  • Minimum 4 Year BA/BS degree

Email careers@shibumi.com to get in touch

Client Partner

Shibumi goes to market through both direct sales and partnerships with management consulting firms, with a primary focused on global enterprises. Most Shibumi sales are highly consultative, with a requirement to understand complex business requirements and craft a solution that meets those needs.

The Client Partner will drive the end-to-end expansion of Shibumi’s business within defined accounts and regions: working directly with customer business and IT buyers, as well as supporting partner management consulting firms in their own sales cycle. Within established accounts, the Client Partner will drive growth by both ensuring the success of existing use cases and identifying new use cases that align with customer strategic priorities. The Client Partner will also develop new accounts through industry and use case-centered prospecting.

This role is part of a broader client-facing team that includes sales, solution consultants and customer success. Shibumi’s client-facing team is collaborative, with a passionate focus on helping our customers achieve their objectives. Client-facing team members are supported by the right tools, training, and internal resources to support success. This position is on the North American sales team reporting to the VP of Sales of the Americas. The territory includes East Coast accounts. Travel will be 30-50% depending on customer requirements.

Location: San Francisco, Norwalk CT, London

Success Measures

  • Existing account expansion
  • Pipeline growth and new logo accounts
  • Customer churn and renewal rates
  • Customer and partner satisfaction

Responsibilities

  • Align closely to management consulting partners for successful engagement with their clients
  • Co-define new value propositions and solutions with strategic partners
  • Build deep, expertise-based relationships with multiple business and IT contacts within each account
  • Collect internal and external information to better understand customer pain points and priorities
  • Articulate a customer value and thought leadership-centered message
  • Build account plans and manage all customer-facing contacts, activities and end-to-end account development
  • Drive the sales process, managing to the client’s procurement process, including negotiating price and contract terms
  • Develop sales strategies for specific engagements and account plans
  • Conduct opportunity, account, and forecasting review sessions with Shibumi management
  • Develop and manage a comprehensive territory plan
  • Establish additional business relationships

Capabilities

  • Strong active listening, consultative sales approach and style
  • Excellent verbal and written communication skills
  • Fluent in social selling skills, with the ability to use LinkedIn and other traditional methods of prospecting, account research and outreach
  • Comfort working with technical teams and cross-functional partners to ensure customer success
  • Ability to execute enterprise technology sales cycle in large enterprises: including successfully conducting client presentations and high-level demonstrations, manage complex sales cycles, run meetings with multiple stakeholders and attendees, and create urgency by architecting “compelling events” to close deals
  • Feeling of urgency and ownership on meeting customer needs
  • Highest level of integrity

Required Qualifications

  • Bachelors’ degree or equivalent experience
  • 8+ years of professional experience, including 5+ years proven success selling technology to Fortune 1000 enterprises (track record of meeting quota)
  • Track record of success growing revenue streams through opportunity identification and account management
  • Working knowledge of Microsoft Office, CRM and web-based technologies
  • Language skills (English)

Email careers@shibumi.com to get in touch

Solutions Consultant

The Shibumi Solutions Consulting team drives awareness, adoption, delivery and implementation of the Shibumi platform and solutions. The fast-paced environment at Shibumi provides opportunity for lateral and upward growth both within the Customer Success team as well as on other teams in the organization.

Solutions Consultants coach, train and mentor Shibumi customers and partners on the how to leverage the Shibumi product to most effectively meet each client’s unique requirements. Solutions Consultants are key participants in all stages of the customer lifecycle – pre-sales, implementation, on-going support and account expansion opportunities.

Location: San Francisco, Norwalk CT, London, Sydney

Key Responsibilities

  • Serve as a solution expert within the Customer Success team across client engagements
  • Understand and translate client business artifacts and requirements into Shibumi solution structures and templates
  • Provide support throughout all aspects of the sales and implementation process, including development of customized demonstrations, development of marketing and training collateral and support of client implementation activities
  • Balance multiple ongoing engagements at a variety of stages, managing expectations of key internal and external stakeholders

Desired Qualifications

  • BS/BA degree
  • Excellent analytical and communication skills
  • Strong background with Excel and PowerPoint
  • Previous experience working at an Advisory Firm, as a team member on business improvement/transformation programs, or in a Customer Success role at a technology company
  • Ability to prioritize and organize effectively
  • Ability to work both collaboratively and independently
  • Ability to develop strong relationships with internal team members as well as external clients and partners
  • Ability to work with remote team members
  • Ability / flexibility to support a global client base

Email careers@shibumi.com to get in touch