Why a Fortune 500 Energy Corporation Is Using Shibumi for Continuous Improvement Initiatives Enterprise-Wide
With Shibumi, this utilities provider is tracking the returns on continuous improvement and supporting time- and money-saving automations.
Company Name:
Energy Company
Industry:
Energy
Location:
Lousiana
Company Size:
$21B in annual revenue
Use Cases:
- Cost Transformation
Business Impact:
- Centralized data access
- Insight on the value of continuous improvement
- More initiatives launched
Customer Overview
Servicing the Deep South of the U.S., this energy provider delivers utilities to more than 3 million users while innovating in the areas of sustainability and corporate citizenship.
Goal
Scale Continuous Improvement Program to Create Sustainable Value
A Fortune 500 energy company headquartered in New Orleans with 3 million customers across Arkansas, Louisiana, Mississippi, and Texas was looking to replace its existing RPA tracking process and application, which used a combination of spreadsheets and a difficult-to-configure internal application.
Additionally, it was looking to expand the tracking and monitoring more broadly to include not just automation but all continuous improvement opportunities.
Solution
Use Shibumi to Track Continuous Improvement Opportunities that Impact Key Value Levers
Starting in 2020, the company was able to halt development of its internal tracking application and configure Shibumi to track and monitor the opportunity to value process in three distinct areas:
1. Enterprise continuous improvements of varying scale and complexity
2. Automation (encompassing the full project life cycle, from process discovery to understanding how humans and systems interact to writing software)
3. Nuclear specific improvements with the highest level of security and scrutiny
Shibumi provided the platform to enable visibility, customizable configurations, and one data source. Business partners are able to leverage real-time status updates from Shibumi to enhance pipeline opportunity discussions strategically with business leaders.
This was because of the value of having a single source of truth for all stakeholders to refer to. (Engineering, IT, and business-side users are all using Shibumi, in addition to the Continuous Improvement group itself.)
Results
Centralized Platform Provides Insight on Continuous Improvement Efforts Enterprise-Wide
Since launching with Shibumi in late 2019, the company has run 1,500 initiatives on the platform, including 200+ automations and bots still in service today. With Shibumi, teams are able to track continuous improvements and automations in one place instead of leveraging multiple spreadsheets and legacy applications.
Shibumi provides enterprise-level insight on the value the organization is driving through continuous improvement.
Business partners are able to leverage real-time status updates from Shibumi to enhance pipeline opportunity discussions.
The company is now able to track continuous improvement and automations in one place instead of leveraging multiple spreadsheets and legacy applications.
