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Help us put an end to the headache and complexity of managing and participating in business initiatives

Open positions:

Customer Success Associate

The Customer Success Associate will be responsible for building strong client relationships and deep client engagement with Shibumi. Our Customer Success Associates work directly with customers to enhance their overall user experience by monitoring customer health, producing customer programs, updating clients on new features, acting as an escalation point for customer issues and occasionally wearing a sales-hat to see if there are additional opportunities for expansion within a customer.

Location: San Francisco, Stamford CT, London

Key Responsibilities

  • Work with key clients to answer questions related to product functionality
  • Support solution implementation
  • Deliver quarterly briefings on new product features and on longer term product roadmap
  • Solicit product enhancement feedback from customers and communicate requests to product management
  • Monitor the health of customer relationships to maintain contract renewals
  • Identify potential opportunities for customer expansion and engage with sales team as necessary
  • Work with QA team to report product issues and track to resolution

Experience

  • 2 to 5 years of experience working in a customer success or business consulting roles (customer success, solution consultant, business analyst)
  • At least one role with direct customer interaction

Attributes

  • Personable, articulate communicator with great communications skills
  • Extremely detail-oriented, highly organized problem-solver
  • Highly professional, dedicated, adaptable, and shows tremendous judgment under any circumstances as an individual who knows their audience
  • Self-motivated and intellectually curious with a demonstrated ability to quickly assimilate new knowledge

Education

  • Minimum 4 Year BA/BS degree
Email careers@shibumi.com to get in touch

Product Marketing Manager

Shibumi is looking for a technically savvy Product Marketing Manager that can join our fast-moving, high energy team to assist with defining go-to market strategies, building product positioning, and providing competitive analysis.

The PMM will own responsibility to drive sales enablement and readiness as well as to produce relevant marketing communications, competitive intelligence, web marketing and sales collateral and enablement tools.

Location: Stamford CT

Key Responsibilities

  • Development of clear and concise product positioning and messaging for Shibumi solutions
  • Creation and execution of go-to-market strategies for both direct and indirect sales
  • Creation and execution of written plans for the global launch of products
  • Research and maintenance of competitive intelligence and the deep understanding of market and industry dynamics
  • Close collaboration with the Sales and Customer Success teams to increase market presence and build pipeline and revenue
  • Partnership with Product Management to help shape product roadmap and vision
  • Opportunities to act as a Shibumi spokesperson to evangelize and present content at conferences, to press and analysts
  • Enablement of the sales organization to effectively understand and sell Shibumi solutions
  • Creation and management of a compelling set of sales tools and collateral
  • Building of customer relationships to develop references, case studies, and champions

Minimum Requirements

  • Bachelor's Degree
  • 5+ years’ experience in product marketing including proven success in driving messaging, positioning and sales enablement
  • Experience marketing world-class Software-as-a-Service products
  • Excellent organizational and project management skills to manage complexities of multiple ongoing work streams and to balance the many demands of the role
  • Experience developing effective metrics for measuring product marketing and marketing program performance
  • Capable of developing content for data sheets, white papers, blogs, etc. without requiring outside contractors
  • Strong background working with industry analysts, trade media, and public relations professionals
  • Excellent analytical, verbal, written, and presentation communication skills
  • Proven technical aptitude to understand and translate core technical product functionality, feature sets and industry-specific nuances into business benefits for target audience and verticals
  • Ability to adapt to changing business and market requirements and prioritize concurrent, and even opposing, business needs and opportunities
  • The ability to work independently in changing environments, and the ability/willingness to learn
  • Prior experience with marketing to advisory firms desired

Email careers@shibumi.com to get in touch

Solutions Consultant

The Shibumi Solutions Consulting team drives awareness, adoption, delivery and implementation of the Shibumi platform and solutions. The fast-paced environment at Shibumi provides opportunity for lateral and upward growth both within the Customer Success team as well as on other teams in the organization.

Solutions Consultants coach, train and mentor Shibumi customers and partners on the how to leverage the Shibumi product to most effectively meet each client’s unique requirements. Solutions Consultants are key participants in all stages of the customer lifecycle - pre-sales, implementation, on-going support and account expansion opportunities.

Location: San Francisco, Stamford CT, London, Sydney

Key Responsibilities

  • Serve as a solution expert within the Customer Success team across client engagements
  • Understand and translate client business artifacts and requirements into Shibumi solution structures and templates
  • Provide support throughout all aspects of the sales and implementation process, including development of customized demonstrations, development of marketing and training collateral and support of client implementation activities
  • Balance multiple ongoing engagements at a variety of stages, managing expectations of key internal and external stakeholders

Desired Qualifications

  • BS/BA degree
  • Excellent analytical and communication skills
  • Strong background with Excel and PowerPoint
  • Previous experience working at an Advisory Firm, as a team member on business improvement/transformation programs, or in a Customer Success role at a technology company
  • Ability to prioritize and organize effectively
  • Ability to work both collaboratively and independently
  • Ability to develop strong relationships with internal team members as well as external clients and partners
  • Ability to work with remote team members
  • Ability / flexibility to support a global client base

Email careers@shibumi.com to get in touch

Super Star Java Engineer (Senior Level)

We are looking for someone who has worked on distributed systems (probably a cloud based web app) that scaled up to a decent number of users and/or data volume. This person would be familiar with designing, developing, implementation, debugging and maintaining web applications and could use their experience to help us with the architecture / design of our application. Candidates who fall into this category will likely have:
  • Knowledge of common web security concerns like SQL injection and XSS
  • Experience with REST APIs
  • Experience using relational databases in multi-tenant environments
  • All of that, plus being a Java Jedi

Location: Royal Oak MI, Austin TX

Responsibilities

  • Build and maintain high-performance, fault-tolerant, scalable distributed software systems
  • Design and implement reliable & resilient micro-services
  • Write code that is secure, stable, performant, maintainable, clear, and concise
  • Improve the reliability and efficiency of Shibumi's core systems
  • Code primarily in Java

Requirements

  • Strong Java development skills
  • Strong data modeling experience
  • Strong relational database skills
  • Experience developing scalable and complex distributed systems
  • Experience with modern data architecture including streaming, lambda, micro services, and reactive programming
  • Experience with web infrastructure, distributed systems, performance analysis, and/or large-scale data processing
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)
  • Strong algorithms and data structures background

Pluses

  • Experience with JavaScript
  • Experience with Linux operating system and Amazon EC2
  • Experience with in-memory caching systems (such as Redis, Memcache, etc.)
  • A history of open-source contribution
  • Experience implementing large scale cloud services (IaaS, PaaS)
  • Experience with Apache Hadoop and Elasticsearch
  • Experience with Salesforce APIs
  • Experience with Spring MVC
  • Experience with Amazon RDS

Email careers@shibumi.com to get in touch

Amazing Front End Developer (Senior Level)

We are looking for someone who

  • Takes initiative in a fast-paced environment
  • Has excellent communication skills
  • Is enthusiastic about delivering a quality product to our clients
  • Wants to work in a friendly, collaborative environment

Location: Royal Oak, MI

Qualifications

  • Expert with HTML5 and CSS3
  • Exceptional JavaScript skills
  • Experience with React.js required
  • Experience using Webpack to bundle web applications
  • Experience with cross-browser support
  • Experience with RequireJS
  • Experience with KnockoutJS
  • Experience writing JavaScript modules using AMD, Commonjs or UMD
  • Continuous Integration testing and builds
  • JavaScript Unit Testing
  • Version Control – Git
  • MVC Libraries such as Knockout, Angular or Ember
  • ES6, Babel
  • SASS
  • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Email careers@shibumi.com to get in touch

Fantastic DevOps Engineer

Location: Royal Oak, MI

Responsibilities

  • Deploy and support applications and micro services in Amazon Web Services
  • Experience with alerting and monitoring solutions such as Nagios, New Relic, Dynatrace
  • Write Amazon CLI scripts to spin up environments in multiple data centers
  • Experience with containerization, e.g. Docker
  • Integrate different services including EC2, Elastic Beanstalk, RDS, S3, SQS, SNS and CloudWatch
  • Design, implement, document, and handle all aspects of Linux servers and any compatible applications
  • Provide first level support for production issues
  • Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers
  • Participate with the development team in the design, development, testing, and release of new capabilities
  • Knowledge of OWASP top 10

Requirements

  • Strong Knowledge of AWS services including VPC, Elastic Beanstalk, EC2, RDS, SWF, S3, SQS and ElastiCache
  • Experience deploying and maintaining large scale SAAS applications
  • Experience in managing and maintaining environments in Elastic Beanstalk
  • Strong knowledge of relational databases like MySQL
  • Expert Linux skills

Email careers@shibumi.com to get in touch

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